• Every item listed on our website comes with our 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange any item on our website within 10 days.
• Special order items may qualify for a 20% handling fee because of our suppliers' policies.
• Feel free to email about any special order items you may have.
• Email us for an RMA # and send the package UPS Ground or US Postal Service.
• For your protection, please insure the package for its full value.
• COD's are not accepted.
• Send returns and exchanges to:

Alpine Sand Toys Customer Returns, 780 Hale Dr., Alpine, CA 91901

• If the package was damaged in shipment or was drop shipped directly from the manufacturer, please contact us by e-mail before returning the item. Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.
• If we made a mistake on your order, your return ground shipping will be reimbursed.